Manual Set up with the Virgin router on a Mac
Do a factory reset so first ensure the router is on and take a pen or a paperclip and look on the back of the router and you will see a small round hole big enough for the pen to go into press the reset button in this hole for approx 10 seconds then switch off the router and modem
1. Connect to wireless network. The network will be called "Virgin Broadband" the passphrase (WPA key) is preinstall.
2. Open a web browser. You will be presented with a setup page. Enter a new network name and password, ignore everything else, click apply. You will be prompted for a username and password - ignore it and close the browser.
3. Connect to the wireless network using you new network name and passphrase.
4. Happy surfing.
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If the above does not work try the instructions below.
Do a pinhole reset first.
connect your laptop direct to the router in port 1to 4>open internet explorer>in the address bar put
http://192.168.1.1/ when the login screen appears put in the username : virgin and the passphrase : password> the Netgear router page will now appear, down the left side click on Wireless settings>now name your network, something you remember and replace the passphrase with a new one at least 8 characters long and click apply, wait for it to finish updating and close the page.
disconnect cable from laptop and router, ensure inbuilt wireless switched on, go to system tray and look for connect to a network icon ( not the virgin icon ) click it and find your network name, click connect put in your passphrase and when it says connected open a browser page and you should be connected.
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If you still get no connection call Tech Support as the routr may be faulty.