Thread: Sky TV: Extended Warranty
View Single Post
Old 04-02-2009, 15:14   #18
Mick Fisher
cf.mega poster
 
Mick Fisher's Avatar
 
Join Date: Aug 2004
Location: Northants
Age: 68
Services: Sky+. / VM XL BB and Be Pro. / BT Phoneline.
Posts: 3,570
Mick Fisher has reached the bronze age
Mick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze ageMick Fisher has reached the bronze age
Re: Sky TV: Extended Warranty
Quote:
Originally Posted by arcamalpha2004 View Post
Slightly off topic but hope the following helps.

Bought a sky+ box some time ago, the 12 month warranty had expired, I have not taken out the extended warranty, I have had the usual telephone calls and letters.

Recently had issues with the box, now appears following an engineer visit that it was the hard drive.

I emailed sky and explained the issue I was having, and basically asked them to cancel the service, because I was out of the minimum contract.

A day later had a telephone call in response to my email, the guy asked if apart from the issue with the faulty box was I happy with the service, I said I was, because prior to that we have had no issues.

He said they would send out an engineer free of charge, if they could not fix the problem they would replace again free of charge the box.

I am now using a new sky+ box which was sorted with very little fuss.
Nice one.
Mick Fisher is offline   Reply With Quote