Quote:
Originally Posted by Maggy J
Glad to hear that persistence paid off..though it is annoying that it took so long to be fixed..but at least you are sorted now.
I would have been interested to know if your webmail inbox was accessible during this time..because that might have indicated that the problem lay with their servers..  |
I was able to sign in to selfcare usuing the original password and username Virgin/ntl had given me. and I could change the password and create extra mailboxes.
However, the virgin webmail server refused any attempt to sign in with any of the passwords..during one of my telephone calls to technical help desk the operater tried to access my account from her computer and failed. She couldnt even make a password change stick so from then on I knew it was a server problem and not my software or details in outlook. The problem was raised on a ticket and she promised a tech would fone and help me fix it. when the call never came I decided to contact the techs on the newsgroup, they answered within hours and the problem was fixed within days of my first post on the newsgroup...thing is, there were quite a few other posters on the newsgroup with the same problem.
Thanks again for the help..