Quote:
Originally Posted by Media Boy
The info I have is from that blog but Virgin CS can tell you lies just to get you off the phoneline.
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I prefer to think that some CS personnel are better informed than others rather then accusing anyone of lying. Some staff may be over enthusiastic or over optimistic too, jumping the gun with announcements that they can't substantiate in a bid to please.
I have had multiple experiences of this over the years with C&W/NTL/VM, Currys/Dixons/PC World, Midland Bank/HSBC and many more. You ask one member of staff and they tell you emphatically that you can/can't do something with a product or service, even if you tell them what you know to be true for a fact, but someone else will tell you the opposite with equal conviction.
I'll let you all know the outcome of my conversation later today about CLI on my VM 'phone line. It may seem slightly off topic but it may serve as an example of condradictory information from different VM CS personnel.