Originally Posted by mac10

Hi all..

My problem is using my ntlworld mail address in outlook 2007. I created the account putting all data in correctly, details came from virgin tech helpline.(password, username and email address).

Allthough I've been an ntl/virgin customer for several years I've allways used web based email accounts, this time I thought I'd make use of the virgin email accounts.

Unfortuately, when I get to the testing part of account creation, I get an error message..

There was a problem logging onto your mail server. Your Password was rejected. Account: 'pop.ntlworld.com', Server: 'pop.ntlworld.com', Protocol: POP3, Server Response: '-ERR account is currently inactive.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

As you can see, the password was rejected despite me using the same password given to me by the tech help desk.(password=welcome).I would like to know what the "acount is currently inactive" means?

Do I have to somehow activate the account, I searched the forums but can't find anything helpfull..any help would be very much appreciated, thanks.