Cable Forum - View Single Post - ubr01.camd.blueyonder.co.uk is not being upgraded

john coley · 27-11-2008, 15:24

Hi Ben, granted they can't be expected to do everything at once. As long as they are not in denial and do the work as soon as they possibly can, and in the meantime compensate customers on the affected ubr's so they're not being ripped off.
I've pasted here part of an email I've just had from CEO in response to my complaint about the problem. I hope everyone similarly affected insists on similar treatment.
John.
Hi John

I refer to your letter sent on 12/11/2008 regarding the complaint you
made with Virgin Media. Please accept my apology for any inconvenience
caused.

I can confirm we have credited your account £180.00 and have applied a
discount of £8.00 for 12 months and will carry forward if your problem
is still happening. I will make sure I do some feedback on this issue.

27-11-2008, 15:24	#36
john coley cf.member Join Date: Nov 2008 Location: camden, london Age: 56 Services: 50 mbps broadband, talk unlimited, virgin media freeview tv Posts: 61	Re: ubr01.camd.blueyonder.co.uk is not being upgraded Hi Ben, granted they can't be expected to do everything at once. As long as they are not in denial and do the work as soon as they possibly can, and in the meantime compensate customers on the affected ubr's so they're not being ripped off. I've pasted here part of an email I've just had from CEO in response to my complaint about the problem. I hope everyone similarly affected insists on similar treatment. John. Hi John I refer to your letter sent on 12/11/2008 regarding the complaint you made with Virgin Media. Please accept my apology for any inconvenience caused. I can confirm we have credited your account £180.00 and have applied a discount of £8.00 for 12 months and will carry forward if your problem is still happening. I will make sure I do some feedback on this issue.