Cable Forum - View Single Post - ubr01.camd.blueyonder.co.uk is not being upgraded

john coley · 24-11-2008, 19:02

Hi everybody, I posted recently about the oversubscription of the above ubr. Since then I have had several enquiries from customers on the same ubr. The order for the ubr to be upgraded was issued on the 22nd of October, and since then there have been a series of dates for the work to be done, the last being the 10th of November.
A contact in retentions has been chasing them up, and today emailed me with some very bad news, not only for me, but the other 28 customers. The UBR isn't going to be upgraded this year, and there are no plans to upgrade it next year either.
As I said in my original post on the subject of the UBR I'm on the 20 mbps package, and my speed fluctuates between 1 and 4 mbps.
Were it just a matter of a month or so till things were going to be put right I'd ask for a refund, but given that it isn't going to be done other than for suing I can't see what other options are open to me. I've already complained. The situation is so bad that a manager in tech support has just helped me with a second complaint. It isn't as if there's no technical evidence, there's plenty.
Virgin Media have to learn that a contract cuts two ways. We have obligations to the company, and they have obligations to customers. If a fault is identified they are obliged to repair it.
I'd be interested to see what you all make of it.
John.

24-11-2008, 19:02	#1
john coley cf.member Join Date: Nov 2008 Location: camden, london Age: 56 Services: 50 mbps broadband, talk unlimited, virgin media freeview tv Posts: 61	ubr01.camd.blueyonder.co.uk is not being upgraded Hi everybody, I posted recently about the oversubscription of the above ubr. Since then I have had several enquiries from customers on the same ubr. The order for the ubr to be upgraded was issued on the 22nd of October, and since then there have been a series of dates for the work to be done, the last being the 10th of November. A contact in retentions has been chasing them up, and today emailed me with some very bad news, not only for me, but the other 28 customers. The UBR isn't going to be upgraded this year, and there are no plans to upgrade it next year either. As I said in my original post on the subject of the UBR I'm on the 20 mbps package, and my speed fluctuates between 1 and 4 mbps. Were it just a matter of a month or so till things were going to be put right I'd ask for a refund, but given that it isn't going to be done other than for suing I can't see what other options are open to me. I've already complained. The situation is so bad that a manager in tech support has just helped me with a second complaint. It isn't as if there's no technical evidence, there's plenty. Virgin Media have to learn that a contract cuts two ways. We have obligations to the company, and they have obligations to customers. If a fault is identified they are obliged to repair it. I'd be interested to see what you all make of it. John.