Cable Forum - View Single Post - What to do if your Sky+ box can't access the programme planner today.

**Stuart** · 24-11-2008, 14:31

It seems Sky rolled out a software update this weekend that seems to have a bug which has affected a few boxes.

The bug basically stops you being able to access the programme planner, and, therefore, being able to record..

According to El Reg (http://www.theregister.co.uk/2008/11/24/sky_plus_bug/ ), Sky are recommending users do the following if affected:

Put Sky+ box into standby
Take out viewing card
Power off at mains
Power on (after 10-20 seconds)
Press on button after 30 seconds or so.
Planner then available
Reinsert viewing card
Wait for update to channels
Planner still okay

Apparently, this does fix the problem for some people, but others may find themselves frozen out again eventually.

Sky are apparently aware of the problem, and The Reg will be posting more info on the link above when they have it.

24-11-2008, 14:31	#1
Stuart Cable Forum Team Join Date: Jun 2003 Location: Sarf east Luhndun. Services: Virgin for TV, BT for phone and Be* for Broadband. Posts: 23,948	What to do if your Sky+ box can't access the programme planner today. It seems Sky rolled out a software update this weekend that seems to have a bug which has affected a few boxes. The bug basically stops you being able to access the programme planner, and, therefore, being able to record.. According to El Reg (http://www.theregister.co.uk/2008/11/24/sky_plus_bug/ ), Sky are recommending users do the following if affected: Put Sky+ box into standby Take out viewing card Power off at mains Power on (after 10-20 seconds) Press on button after 30 seconds or so. Planner then available Reinsert viewing card Wait for update to channels Planner still okay Apparently, this does fix the problem for some people, but others may find themselves frozen out again eventually. Sky are apparently aware of the problem, and The Reg will be posting more info on the link above when they have it. __________________ Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.