Cable Forum - View Single Post - Have you been charged for premium calls that you didnt make?

vbnmu · 10-11-2008, 11:47

http://www.cableforum.co.uk/board/34...l#post34672359

I faced similar issues, see previous thread.

After numerous calls, and the technician being called out, no fault was found on my line. VM decided not to cancel the charges.
I was certainly not going to leave it to that. That is day-light robbery. I was therefore planning on what steps to follow and decided to email VM's CEO before taking it to legal bodies.
Am glad to say that a nice lady got back to me very quikly and tried her best to resolve the issue. It obviously meant that I had to swallow a bitter pill-not being able to clear myself of any doubt-but it did save me a lot of time in the process.
I will be setting up a credit limit on my account but that can not be done until the current bill is produced. Cross fingers that this does not take place until then.
The other problem lies in the fact that I have talk anywhere minutes. Even if a credit limit is in place, 'someone' could make calls within that call anywhere plan. I will give that some thought and see whether I actually need it.
I would have taken things to court if it had come to that. So if anyone needs any help, then I am more than willing to do so. I might have got a result but a lot of others didn't and VM are not dealing with a problem than can occur again.
Which leads me to this, what might have caused this problem? This engineer concluded that there wasn't a problem on the line, so far as he could investigate. Could it be there is a problem further down the line? Could it be that someone is tampering with the box and has managed to get away before the engineer came down? could it be a scam by VM-a way to make money out of its customers? Or could it be a technical issue with the billing system?

But above all, thank you yet again to some CF members who provided a guideline to resolving this issue.

10-11-2008, 11:47	#84
vbnmu ... Join Date: Oct 2006 Location: London Posts: 321	Re: Have you been charged for premium calls that you didnt make? http://www.cableforum.co.uk/board/34...l#post34672359 I faced similar issues, see previous thread. After numerous calls, and the technician being called out, no fault was found on my line. VM decided not to cancel the charges. I was certainly not going to leave it to that. That is day-light robbery. I was therefore planning on what steps to follow and decided to email VM's CEO before taking it to legal bodies. Am glad to say that a nice lady got back to me very quikly and tried her best to resolve the issue. It obviously meant that I had to swallow a bitter pill-not being able to clear myself of any doubt-but it did save me a lot of time in the process. I will be setting up a credit limit on my account but that can not be done until the current bill is produced. Cross fingers that this does not take place until then. The other problem lies in the fact that I have talk anywhere minutes. Even if a credit limit is in place, 'someone' could make calls within that call anywhere plan. I will give that some thought and see whether I actually need it. I would have taken things to court if it had come to that. So if anyone needs any help, then I am more than willing to do so. I might have got a result but a lot of others didn't and VM are not dealing with a problem than can occur again. Which leads me to this, what might have caused this problem? This engineer concluded that there wasn't a problem on the line, so far as he could investigate. Could it be there is a problem further down the line? Could it be that someone is tampering with the box and has managed to get away before the engineer came down? could it be a scam by VM-a way to make money out of its customers? Or could it be a technical issue with the billing system? But above all, thank you yet again to some CF members who provided a guideline to resolving this issue.