Quote:
Originally Posted by BenMcr
Virgin have finally realised that disconnecting a customer is no greater loss to the business than keeping them with a unprofitable deal (as I'm sure most of the Customer Relation bundles are)
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Financially perhaps, but I would've thought big companies take other factors into account in their aim to grow bigger
If they didn't make any money on a particular customer, I'm sure they would rather have that customer on their books than let them go onto a competitor's books