[admars]

I got my bill last night, and i've had and and off broadband for the last month, and I was being billed separately for phone, tv, and broadband.
so I phoned them up and said to the lady that I thought I should be reimbursed fo rhe internet off days, she said "
"yes, records show this day, this day, broadband costs this, that's so many days, we'll reimburse you this amount, that's credited to your bill, anything else"
So i said i thought I was paying too much for what I have, and she just
"yes, there is this package costing x amount(about £60 i think for XL everything), or about £45 for XL TV, L BB, free weekend calls"
So I took the 2nd one, as i was paying about that for M BB and L TV and regular phone.

It's naughty that you have to hope them up to get money back owed, and get a better deal. My cousin did the threatening to leave, so got abetter deal, but she said that her neighbour was getting more stuff fopr less money as a new customer, and wanted that deal, when they said no, she said she'd cancel, and take out a new contract later then. They then offered her that deal.

I guess you should have said whay you want to leave. Now I mention it my TV package used to be XL, and so I phone dup agaes ago, and just said I 'd like to change it to L, they didn't ask any questions, just did it, I suppose if I had said i wanted a better deal etc, they would have done so.