[Great One]

Originally Posted by kryogenik

I'd suggest in future you don't 'threaten' to leave. Sods Law says you'll eventually get someone wise to this wondrous trick and grant you your wish.
Far better to give the CS person a bit of credit - explain that you're feeling the pinch a little (or unhappy with what you're paying) and simply ask if there's anything they can do to reduce your bill, including any discounts or suggestions for bundles.

Similarly, ring to cancel the cancellation and ask if they can knock you anything off your services price.

Fair points

tbh, it didn't even reach the stage where I was actually "threatening to leave" and did state my reasons as; its too expensive and that I am feeling the pinch, but she was just very quick to say thats fine and went ahead with the cancellation

Was I just unlucky with who I got on the other end?

I'll go with your suggestion of honesty as the best policy and ask for a price reduction

Thanks for your help

---------- Post added at 20:14 ---------- Previous post was at 20:09 ----------

Originally Posted by on in an hour!

the VIP as mentioned gives you V+ box,extra V box (both with full hit on ch's,including sports & movies) talk unlimited 24 and 20meg broadband,on e-bill will cost you £86 p.m. only extra youll pay is if you ring 07/08/09 Nos,sounds like the deal for you,thats without threatening to leave

Thanks for the suggestion, but Its almost the same price, and I'm more concerned about reducing my monthly costs rather than getting more for the same money. I'm happy with what I'm getting, just not the price

Thanks though