Cable Forum - View Single Post - requested to cancel all services- do THEY call back?

Great One · 14-08-2008, 19:29

Hi all

Been a customer for about 2 years, and pay a whopping Â£90 per month for TV and BB

Several people have advised me to threaten to cancel and apparently they will offer me all sorts of discounts to keep me, especially as I have a high bill

So, literally about 10mins ago, I call up, tell them its too expensive, i'm feeling the pinch etc, i'd like to cancel please

The lady replies "sure no probs, that will require 30 days notice, i'll make a note of it now on the system".... "thanks and goodbye"

Obviously, didn't want to look silly and straight away change my mind, making it obvious I only called for a discount, but was wondering if they will call up in a few days and ask me to stay? if not, i'll have to call back before the 30days and tell them I don't want to cancel anymore

Any advise on how to go about negotiating a discount, without begging

Note: I have worked out that I can get everything I want from Sky for about Â£65, however, my council won't allow us to have dishes installed, would VM be aware of this? hence not offering me a discount as they know I can't switch to their competitor? I did not mention Sky at all during the call, as I was expecting the customer service adviser to mention prices first, but the abrupt ending made it difficult to mention Sky after she went ahead and arranged the cancellation

Sorry for the longish post, or if its been posted before

Any help would be greatly appreciated

Thanks

14-08-2008, 19:29	#1
Great One Inactive Join Date: Jan 2008 Location: Central London Age: 29 Services: TV XL, Sky Sports. Broadband L Posts: 34	requested to cancel all services- do THEY call back? Hi all Been a customer for about 2 years, and pay a whopping Â£90 per month for TV and BB Several people have advised me to threaten to cancel and apparently they will offer me all sorts of discounts to keep me, especially as I have a high bill So, literally about 10mins ago, I call up, tell them its too expensive, i'm feeling the pinch etc, i'd like to cancel please The lady replies "sure no probs, that will require 30 days notice, i'll make a note of it now on the system".... "thanks and goodbye" Obviously, didn't want to look silly and straight away change my mind, making it obvious I only called for a discount, but was wondering if they will call up in a few days and ask me to stay? if not, i'll have to call back before the 30days and tell them I don't want to cancel anymore Any advise on how to go about negotiating a discount, without begging Note: I have worked out that I can get everything I want from Sky for about Â£65, however, my council won't allow us to have dishes installed, would VM be aware of this? hence not offering me a discount as they know I can't switch to their competitor? I did not mention Sky at all during the call, as I was expecting the customer service adviser to mention prices first, but the abrupt ending made it difficult to mention Sky after she went ahead and arranged the cancellation Sorry for the longish post, or if its been posted before Any help would be greatly appreciated Thanks