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Old 28-07-2008, 20:18   #8
Nedkelly
VM Network Tech
 
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Join Date: Nov 2003
Location: North East lincolnshire
Age: 34
Services: 2x Virgin PVR , SA and Samsung 50& 20 meg cable modem
Posts: 2,490
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Smile Re: Cut through cable, Is it a repull or repair?

The tech should make a temp repair .I all ways did when poss even if it means leaving the cable loose in the garded as long as it was safe to do so so the customer is not left without any service.As for the time it takes to do a repull yes it is stupid and not giving the customer a great service some can be 2 weeks so a temp is good way of keeping the customer happy
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