Quote:
Originally Posted by arcamalpha2004
When I had the issue of around 30 calls being made over the period of around an hour early hours of the morning the tech told cs the calls were made.
It was left to me to switch provider, because I was banging my head against a brick wall with VM, strangely enough no such issues with the new provider.
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Does that relate to my post? lol sorry i may be misreading
---------- Post added at 00:23 ---------- Previous post was at 00:20 ----------
Quote:
Originally Posted by martinj
I too have been charged for a premium rate phone call I could not possibly have made as it was at 12:59 and I was at work 100% and noone else has access.
Unlike other posts here the number does show up on my bill, which is 09090271146, duration exactly 14 mins costing me £21.10. PhonePayPlus confirms this is an adult service.
At virgins insistence an engineer came and confirmed that there was no crossed line or other problem, which I am also now going to be billed for.
Haven't got anywhere with customer services. Guess next step is to write a formal complaint. Interested to hear how others get on with this process...
Now maybe i understand why they charge £5pm for non direct debit. I dont even have the option of witholding payment.
Martin
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ok...the number on your bill...
Number checker
PhonepayPlus has the following information about the number 09090271146.
The number offers an Adult Content service. This is promoted through various sources, including magazines, the internet and television, and you use it with your telephone or mobile phone.
This service costs £1.50 per min (plus any phone network surcharges - check with your phone company for full details).
If you would like to find out more about this service or have a question about it you should contact the company that provides this service which is listed below.
Datapro Services Ltd
BM 8027
London
WC1N 3XX
Tel: 0870 046 5910
help@dataproservices.co.uk
Looks like somebody MAY have had 'the urge' ???
These calls can be barred free of charge by collections, call 173 from your line...advise them that you are worried that 09 numbers may be increasing your bill. Adult Barring will be applied within 24hrs for free..
Or if you would like a barring that you control then call customer care...but that's £1.75 per month!
