[harky]

The number was to an adult chat line each time - first day it happened it was dialed all day up until 7.30 pm, second time it ran even longer.

Anyway, I got a technician to come out and have a look at it and he told me he couldn't see that anyone had tampered with the line. BUT, I did get all the call charges credited back to my account and my services are back and running.

I asked the technician why this is happening to VM customers and he said that the telephone exchange boxes (or whatever they're called) at the end of my street can be easily opened with a screwdriver.

I've since had call barring applied to my line. The lady I spoke with yesterday from credit control explained that they were taking extensive measures to ensure it didn't happen again (not sure what that means, but it was almost and admission that it is a common problem they're aware of).

Hopefully it's all been resolved now, although time will tell. If it happens again I will cancel everything and switch to Sky.

My advice is to call and ask to speak to someone who can make decisions there and then, that's what I did. I spoke with a manager in cs after explaining that unless I spoke to someone who can actually do something, and my services were up and running within 24 hours, I wanted to be put through to the cancellation team - I was put through immediately and spoke to a lady who then escalated it with the credit team.

I am relatively happy that this has been sorted, but I'm still not 100% convinced it will not happen again. I'll obivously be back on here if it does. Good luck to everyone else