Quote:
Originally Posted by lordy
Also, when she speaks to support it may be wise NOT to mention that she paid a 3rd party to install. It actually weakens her case in the eyes of the help desk assistant/support technician. Support will latch on to anything out of the norm to exhibit slippery shoulder syndrome 
NTL or Telewest gave her the equipment and set it up. End of |
If anyone rang up and spoke to me and said they had someone setup their system for them, I would not have a problem with that, as it is better to have someone with a bit of knowledge help you setup your broadband rather than spend hours looking glumly at your installation wondering what to do next.
It can be quite helpful if the installer is their and they then pass the phone to them for me to speak to.