@ chrishodg
So...
You're
definitely paying for "L" broadband (4Mbps / "soon to be 10Mbps"), but your modem is still
definitely on the "M" service (2Mbps)?
And you just keep getting bounced back between CS & TS? [good old telephone ping pong...]
I had a
similar problem a few years ago, when I still had ntl Broadband. After a connection problem, my SACM ended up on the 1Mbps service, yet I was paying for 2Mbps. CS & TS kept passing the buck, until I eventually got hold of a helpful CSR at TS who sorted it out for me there & then.
We have an official contact at VM who has been quite helpful in the past at resolving issues for customers who have got nowhere with CS & TS. If you continue having no luck, & would like me to escalate this issue for you, send me a PM with your name, account number, & a contact phone number, and hopefully they'll be of some help
