[chrishodg]

Originally Posted by colin-bennett

I understan your frustration chris.
May I make a few points below.
If any are wrong please advise as will help others reading the thread.
The Movers team transfered your account from your old property to your new property ?? Correct
Was the upgrade to go thru after the move so at your old property you on 2 meg and at new property 4 meg ??? Yes it was
This being so Movers may have done poor job (nothong changed here then) (joke)
You took your modem with you ?? took the modem with me and 2 further engineers since the installers have come out to correct any installation issues

Tech support could see your mac code at other address, Was this your old address ?? the mac address was registered to a completely differant customer not sure how this happened
If your modem not assigned correctly sending hits has no effect. re-booting has no effect.

Resolution.


Speak to movers who will check the transfer was correct and any equipment on the system was removed from your old address...spoke to technical and customer services numerous, hense me trying this at a last resort

Speak to cust care who can order new modem. Once arrived reg new modem with tech support. i have tried a differant modem with no joy but may insist they send a new one out just for diagnostics sake
Get tech out to change modem (which may be faulty).
I do hope the above helps