Quote:
Originally Posted by chrishodg
Thanks for the reply, yeah customer care(LOL) are just as bad unfortunately, they all try but none succeed, i wouldn't have thought the upgrade your speed option wouldn't be applicable as the large bb package shows on the bill they just cannot enable it so i receive the service.
Chris
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i'd still try it to be honest if it was me and i was in your shoes
first i would check that the settings were correct for 4mb/10mb in the operation config page of
http://192.168.100.1/CmOpConfig.asp
the data rates up/down
then i'd waltz on over to my account at virgin media go through all the bother of loggin in seeing what my speed was and if an option to upgrade it was there ie 4mb/20mb thats if the system showed me as 2mb??
if it did i'd click the 4mb for sure and let virgin worry about any paper work needed.
on another note maybe write to virgin complain at the level of service you got and say why should i pay xx for xx service?
good luck what ever u do