Quote:
Originally Posted by chrishodg
well they are fine but i am still receiving the incorrect speed! i am paying for large and receiving 2mb if i'm lucky, this isn't right and VM will NOT sort it anyone able to help from VM?
the download and upload figures are no different from when i was paying for the medium package!!!
cheers,
chris,
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I understan your frustration chris.
May I make a few points below.
If any are wrong please advise as will help others reading the thread.
The Movers team transfered your account from your old property to your new property ??
Was the upgrade to go thru after the move so at your old property you on 2 meg and at new property 4 meg ???
This being so Movers may have done poor job (nothong changed here then) (joke)
You took your modem with you ??
Tech support could see your mac code at other address, Was this your old address ??
If your modem not assigned correctly sending hits has no effect. re-booting has no effect.
Resolution.
Speak to movers who will check the transfer was correct and any equipment on the system was removed from your old address...
Speak to cust care who can order new modem. Once arrived reg new modem with tech support.
Get tech out to change modem (which may be faulty).
I do hope the above helps