Hi,
Any help with this will be greatly appreciated, 8 weeks ago we moved house we asked for Large BB instead of the Medium we were on in the previous house now, 4 engineers, 15 phone calls (at least to tech alone), i still have the problem with receiving the incorrect service. The connection being paid for is the L and we are receiving M and some days like today i am receiving no more than 1mbps, when calling technical support although to call them technical is a joke
, all i get is restart the modem we'll send some "signals", plug the modem directly into your computer and not through the wireless router (because of course this will cause me to loose 3mb in connection speed),then you are advised to wait 48 hours or just long enough for customer services to close then they will refer you there, to only be referred to technical again the next day, and you can see the pattern forming i am sure. The latest installment came when i was told my modems MAC address was registered to someone elses account, they have now rectified this and all should be ok, which it is not.. Virgin seem very capable of charging for the service you ask for but not actually providing it, is there anyone that has any idea what the problem could be or anyone from Virgin Media that could sort this out for me, as i have had no luck with technical or customer services or any managers for that matter in getting this very annoying issue resolved,
rant over.
Please help!!
If you require any further information please let me know and i'll post it.
Chris,