Quote:
Originally Posted by BenMcr
No-one in Virgin has EVER been told by management 'You have the authority to offer customer this price forever'.Therefore, for any employee to do so is breaking their own employment term with the company.
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A/ They were! - Too may people were offered "lifetime deal"s, in-those-words, for it to be anything other than acting under instuction
B/ whether they were or not didn't stop them all doing so - and they were acting as Virgin Media agents - and breaches of their personal employment terms does not exempt VM from consumer law
Quote:
Originally Posted by BenMcr
This is exactly the same as a McDonalds employee giving their friends free food or HMV staff giving their friends free CDs.
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not only isn't it 'exactly' the same but it isn't even 'similar' - the sole motive for those employees giving away freebies is because the recipients were 'friends' - by contrast the VM employees were quite clearly acting under instruction - even more transparent is VM now dumping on employees to cover up their own blunder and this is the line you've been fed (and swallowed) - if VM thought for one second they were acting correctly they wouldn't be erasing these discounts discretely (£10 hike here, another £10 hike there)
Quote:
Originally Posted by BenMcr
Virgin would have the legal right...
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VM haven't got a leg to stand on - well they have - because all these promises were made verbally so they can/have lied - but there is enough paper evidence (in the shape of bills) to leave no room for doubt
Quote:
Originally Posted by BenMcr
Neither CISAS or OFCOM could make Virgin honour a price...
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That depends whether the recipent has suffered damages as a result of the breech in contract - that's what most judges would be looking at & not many could prove damages as a result of a TV service being increased in price - and that's why VM has no fear of being sued - of course companies with a very high profile can get punished much more by the public (bad publicity) than anything the courts can do - and hence all this sweeping under the carpets and dumping on employees
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