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Originally Posted by JethroUK
You can't pass the book - this is old ground - legally! - a member of Virgin Media staff is employed by Virgin Media to act as Virgin Media's agent - as far as the consumer is concerned (and consumer law) they are Virgin Media
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No-one in Virgin has EVER been told by management 'You have the authority to offer customer this price forever'.
Therefore, for any employee to do so is breaking their own employment term with the company.
This is exactly the same as a McDonalds employee giving their friends free food or HMV staff giving their friends free CDs. It is also no different that a Virgin install offering a chipped box.
Virgin would have the legal right (as set out in consumer law and their own T&Cs) to give one months notice and withdraw any offer made that was unauthorised.
Neither CISAS or OFCOM could make Virgin honour a price past that legal notice. All they could do is make sure the customer paid the offer price till the notice ended and if it significatly altered the price, offer the termination of contract without penalty
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Crap - you know it is (unless the VM brainwashing machine is really that good) - when Skygate reared it head Virgin Media (not their staff acting irresponsibly) ***** themselves and was offering ridiculous lifetime deals to stem the mass exodus from Virgin - they may be promises they can't keep - but those promises were made - it wasn't for some 1-2 months afterwards that virgin media (not their staff) decided to insist on new 12 month contracts
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Actually it WAS the Staff. Virgin have a set of retention bundles that work exactly the same as the standard prices. X,Y and Z services for Price A. If any agent 'added' to these bundles, againts the briefing by Virgin, then it was purely down to that member of staff.
FYI the only specific offers introduced by Virgin to offset the loss of the Sky channels was a 6 month reduction on the TV bundle. That was it.
The reason the 12 month contracts for Customer Relations offers was for business reasons. Why should Virgin offer a substantial discount off their standard price without something in return from the customer? Virgin are a business, not a charity
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To say anything other is simply *****ting on the little people (VM staff) - when they are not even remotely responsible for acting under direct instruction of Virgin Media.
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Yes it is ****ting of the C**P staff that offered the deals when they shouldn't. Virgin DID NOT INSTRUCT their agents to offer 'lifetime' deals.