[N00N00]

I too have a lifetime offer. I have had the offer confirmed by several members of staff and I have all their names.

Additionally - to avoid any confusion the staff have kind used the terms "forever" "for as long as you want it", "permanently" etc

Ntl kept breaching the contract every 2 months repeatedly for over a year. Then the Virgin takeover came along and this was used as another excuse to try to overcharge me, though they eventually reinstated everything.

Now the combined bills have come along and once again they're trying it on.

What people don't appreciate is that the breach of contract isn't the only issue here. It is the breach of contract, combined with such complicated billing, combined with the fact that Virgin never actually inform you that they are about to start ripping you off.

On every occasion without fail they just start overcharging you. No letters or phone calls to say anything is changing. They just take all this money which just doesn't belong to them and then you have to fight like anything to get iy back.

Breaching the contracts is disgusting enough, but the manner in which they do it makes it considerably worse.

Incidentally I have lifetime contracts with both O2 and Orange. Orange once tried to get out of theirs but soon realised they could not do so. Other than that I have had no real problems in the 5 years those contracts have been running.

Additionally for those saying how costs always rise - well take a look at your landline or mobile bills from say 10 years ago or internet access costs and compare with today.