Cable Forum - View Single Post - Have you been charged for premium calls that you didnt make?

denluk · 19-05-2008, 21:23

Get in touch with your local paper, Virgin don't like the bad press and so sort it out asap.
And once its out of the hands of CS and onto someone with some clout, it doesnt take long at all. The CS people were still trying to deny there was a problem to people in my area two months after the executives office admitted it. To be fair tho, not one person at CS that I spoke to had heard anything about the problem - great comms from management as per any company....... Get hold of you local council trading standards - virgin dont like calls from them either for some reason. sounds like the problem we had here has not stopped, just shifted location !!!! Its not an 09825 number by any chance is it ???????

19-05-2008, 21:23	#37
denluk cf.member Join Date: Nov 2005 Location: Scunthorpe Posts: 18	Re: Have you been charged for premium calls that you didnt make? Get in touch with your local paper, Virgin don't like the bad press and so sort it out asap. And once its out of the hands of CS and onto someone with some clout, it doesnt take long at all. The CS people were still trying to deny there was a problem to people in my area two months after the executives office admitted it. To be fair tho, not one person at CS that I spoke to had heard anything about the problem - great comms from management as per any company....... Get hold of you local council trading standards - virgin dont like calls from them either for some reason. sounds like the problem we had here has not stopped, just shifted location !!!! Its not an 09825 number by any chance is it ???????