[the-cable-guy]

Originally Posted by saintdave

I Hope you can help. On wednesday I had a new box fitted. Since then I have been unable to record a full programme, progs of 2hour have stopped recording after 45mins ,progs of 30 mins have stopped after 3mins. I have spoken to customer services, Faults, Disconnections who have all advised me this is a national problem since April 2007. A faults manahger informed me that it was a fault resolved in April 2008 but it was obviously still a problem in my area!!!!!. A customer Sevice Manager called Simon was going to reply to me on Thursday evening and despite to reminders he has still not phoned me back.
IS anyone else having this problem? please reply in the negative so I can report back to V/m
Has anyone any idea how I can escalate this?
I am losing the will to live no one will send a tech out to help!!!

cant see how it would be a national problem, as the problem that your having is to do your hardware & not your connection.