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Originally Posted by akira
Can you provide proof of this then please.
Why if its within a month do retentions do the reconnection of the same account and if its over a month do sales deal with it and creat a new account.
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Can you prove that whichever way they do it, that it does not affect the quarterly figures in their favour? it's a different thing of being able to re-connect a customer within a 30 day time span, as even their email accounts can be re-instated within that time. it's just a 30 day period of hoping you might come back to them from the other supplier you left for.