Quote:
Originally Posted by harmitage
Surely they would have to count it as either a retained customer or a new customer or is this false accounting. If they offer you a deal are you then logged as left, therefore increasing churn, and then reconnecting as a new customer? - thereby falsely inflating new additions.  |
That's not right. You never officially leave, You ring to leave but they offer you discounts, better bundles etc to keep you. They add it to your monthly bill. You never officially leave so you would not be included in their churn. Churn is for actual customers who have left their services.