Cable Forum - View Single Post - E-Billing

pjuk · 14-05-2008, 21:23

Hi

Since I signed up to ebilling in March my bills have been up to spout, I got both a paper bill and ebill in april, but I had to login to find the ebill as nothing was emailed to me (which i thought it would be). I have paid the march bill off, then on the 25 april paid the april bill. Thinking these would have cleared my account I was shocked when I got a message from VM accounts about my "overdue account". Waiting patiently for my next bill (due 4th may) to see if I did owe anything, nothing has arrived by post or email. I've finally got back into my ebilling account tonight after locking myself out to see according to there system I owe £55, then phoned the billing payment line to find I'm actually in credit to the tune of £11, but still no bill for May...

Has anyone else had these problems????

Thanks

Phil

14-05-2008, 21:23	#1
pjuk cf.member Join Date: Aug 2004 Services: V+ & Samsung V Box, TV XL, Phone XL, 10mb BB Posts: 27	E-Billing - How about not being billed! Hi Since I signed up to ebilling in March my bills have been up to spout, I got both a paper bill and ebill in april, but I had to login to find the ebill as nothing was emailed to me (which i thought it would be). I have paid the march bill off, then on the 25 april paid the april bill. Thinking these would have cleared my account I was shocked when I got a message from VM accounts about my "overdue account". Waiting patiently for my next bill (due 4th may) to see if I did owe anything, nothing has arrived by post or email. I've finally got back into my ebilling account tonight after locking myself out to see according to there system I owe £55, then phoned the billing payment line to find I'm actually in credit to the tune of £11, but still no bill for May... Has anyone else had these problems???? Thanks Phil