This perhaps highlights why customers get fed up with VM (and other organisations) where Customer Services do not know their own pricing policies, and as a customer you can learn more about what you should be being charged on discussion boards - you would think this would be quite straightforward, but after 4 pages apparently not.
Quote:
Originally Posted by homealone
I'm not sure if I'm adding to this debate, or clouding the waters, but I have just had the email advising me this months e-bill is ready.
This was of especial interest, since last month I had them swap one of our two V boxes for a V+ box & the figures given over the phone suggested we wouldn't have to pay that much more.
Anyway, relevant figures for comparison..
Code:
Old Bill
V box no charge
Additional V box £15
Total £15
New Bill
V+ Box £10
Additional V box £15
Additional set top box discount -£10
Total £15
- did they charge an installation fee for your V+ box 'girl friday'?? |
If you pay £75 up front installation fee for V+, then I understand that you don't pay the £10 per month V+ fee (though you would pay £5 per month if you are not on XL TV). Interestingly, according to information further up the thread if you had V Box plus a second V box, the second should be £9.50, therefore £9.50 in total and you appear to have been overcharged even before this change ... as indeed is girl friday (still!)
MrB