Could this extract from The Unfair Terms in Consumer Contracts Regulations 1999 have some bearing on the fact that T&C's are being changed and no written notification is being given to the customers that it will affect.
Quote:
Statutory Instrument 1999 No. 2083
The Unfair Terms in Consumer Contracts Regulations 1999
Regulation 5(5)
INDICATIVE AND NON-EXHAUSTIVE LIST OF TERMS WHICH MAY BE REGARDED AS UNFAIR
1. Terms which have the object or effect of-
(i) irrevocably binding the consumer to terms with which he had no real opportunity of becoming acquainted before the conclusion of the contract;
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