[whydoIneedatech]

Originally Posted by Malc Evans

Last night I was promised a call back from a helpful supervisor. She called back but could resolve the issue, and promised to call back again. She didn't!

Today I had a brainwave...

I called the broadband help number and quoted the old broadband account number, and the new consolidated number to the guy at the call centre.

I don't know if this extra info helped, or if the guy knew what he was doing...but he fixed the problem! 450 emails downloaded to my Outlook folder and I'm back in business.

Hope this helps other people in a similar position!

Malc

Through your explanation of what had happened the Tech realised that your 2 accounts required a move and transfer to the one account which he did, and now you have a working email account once again.