Quote:
Originally Posted by G UK
1) Unplug your modem.
2) Give tech support a ring
3) Tell them your modem is not working
4) Let them do there tests which will obviously fail as the modem is turned off
5) Ask them to send a new one out.
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Then they will book a Tech because the problem may be in the Cabinet, who will come out find a working modem and you will be charged £25 for a wasted Tech.
You would be better ring up and explaining about your speeds and saying your modem seems to freeze and drop the connection but all the lights appear normal no flashing just on as normal, this gives the impression that it is a faulty modem and not a cabinet fault and therefore more likely to get a new modem sent out.
If you just unpug it then you will end up with a Tech visit.