Thread: Cannot access email accounts
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Old 10-05-2008, 16:45   #11
Down the Pub
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Re: Cannot access email accounts
Quote:
Originally Posted by Malc Evans View Post
I lost my connection on Monday 6th May, just before noon. We got in touch with Virgin Media the next day as the connection had not been restored and they fixed that. However, I have been unable to use my NTL email account since then. I have been promised a fix 'within 72 hours'...which did not happen. I've promised another fix 'within 24 hours', and this did not happen. I have been on the phone again today and the helpdesk rep offered to kindly delete my email address as I had a new temporary one.

Why doesn't the call centre know how to fix it? Why aren't they aware that servers/billing systems have been meddled with in the UK and that people are having issues?

Anyone else in the same boat?

How can I get this resolved?

It would be nice to talk to someone who's been involved with the billing upgrade!

Malc

i have the same problem, for some reason my bb was disconnected about 4 weeks ago (i was away working at the time for a few weeks) although i could access webmail from somewhere else (only for a short while though). and this was the time while the migration of bb accounts to the main accounts was happening thus when i rung up i was told that "nothing could be done untill 5th may" which was taken with a pinch of salt as that was a B/H.

anyways it's taken them 4 days since tuesday to get my bb re-associated with my account (which cs-eastern division tried to make as a new 12 month agreement.....yeah right like i'm goning to agree to that) and my mail account seems to be non-existent , so like you i've been told to wait 72hrs for a fix which i doubt will happen.

i was promised calls back to sort things out (or at least a message to the same effect) and i've been waiting 4 weeks to be sorted. this is because i've spent most of this week in the hospital with my wife and new son, and what has really really royally ****ed me off is that i have loads of pictures and some video clips of my wife and baby that i want/need to send to friends and family. but cannot do this at all because of this almighty cock-up.


so wound up about this issue i've become that i have had to think seriously about weather i stay or go with regards to vm bb. i mean 4 weeks with no internet and what will be 5 weeks with no email at all (even trying to access my account from friends/work etc) would you have any confidence in them?
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