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Quote:
Originally Posted by cj_abi
According to my bank statement, the last VM payment was on the 17th April - so, I guess that means now that the May payment won't happen until shortly after when? the 22nd May or just after 6th June??  |
Ok this is what should happen. Because your Direct Debit is due before the 22nd May it will be taken as normal on the 17th May. This is because the bill would have been put together before the 26th April when the old system was taken offline
Your next Direct Debit however will be a partial month one on or after the 6th of June.
If however, your direct debit had been due after the 22nd May, it will not be taken until your new Direct Debit date. This may mean that it is higher than usual. This is because the bill would have been dated after the 26th April on the old system, which is after it went offline
Any bills due on the new system will be sent out on a paper bill, the same as all other services, unless you request otherwise
---------- Post added at 16:46 ---------- Previous post was at 16:37 ----------
Quote:
Originally Posted by lucevans
Because of a billing anomaly when I had the broadband installed (it coincided with the changeover from NTL to Virgin) my May 9th payment is actually for the period 18th May - 18th June, if anything, to redress this I'm hoping that they'll take nothing on 28th May, then resume normal debits in 28th June.
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Can I ask where you live? Town/County will do