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Re: Cannot get connected to Email
I lost my connection on Monday 6th May, just before noon. We got in touch with Virgin Media the next day as the connection had not been restored and they fixed that. However, I have been unable to use my NTL email account since then. I have been promised a fix 'within 72 hours'...which did not happen. I've promised another fix 'within 24 hours', and this did not happen. I have been on the phone again today and the helpdesk rep offered to kindly delete my email address as I had a new temporary one.
Why doesn't the call centre know how to fix it? Why aren't they aware that servers/billing systems have been meddled with in the UK and that people are having issues?
Anyone else in the same boat?
How can I get this resolved?
It would be nice to talk to someone who's been involved with the billing upgrade!
Malc
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