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lucevans · 10-05-2008, 10:29

Okay, got a letter from VM this morning that was classic Virgin - in an "attempt to make things simpler" they've ended-up making it as clear as mud.

I only have broadband; no other services. My direct debit has always gone out on the 9th of each month; always the correct amount; no problems.

Now, they say, "there may be a slight change to the date that your direct debit is collected. Your future direct debits will be debited from your account on or soon after the 28th of each month. This change will be effective for any payments claimed from 29th May onwards."

Well, as far as I'm concerned, they've already taken my payment for May, on the 9th, so are they going to try and move forward next month's payment to the 28th May? (as I read it, the payment that would have been due on 9th June falls into the category '29th May onwards')

Apart from feeling cheated over being charged twice in one month, they would be moving my payments even further "in advance" (I've worked out that I already pay for my service more than 1 month in advance currently) and their unilateral decision to change the debit date does not suit me at all since it moves the payment date from after payday (i.e. bank account full) to before payday (i.e. bank account empty)

I know someone is going to say "just ring them and they'll sort it out" but I don't have that much faith in their ability to sort things out, and I'll be damned if I'm going to pay them even local rate call charges to fix something that wasn't broken before they messed around with it.

p.s. One silver lining was that when I saw the letter on the doormat, I was fully expecting it to be a new set of T&Cs justifying the implementation of Phorm-Webwise customer surveillance. When it turned-out not to be, it lessened they impact of the DD change slightly!

10-05-2008, 10:29	#1
lucevans cf.addict Join Date: Jan 2007 Posts: 272	Direct Debit change letter Okay, got a letter from VM this morning that was classic Virgin - in an "attempt to make things simpler" they've ended-up making it as clear as mud. I only have broadband; no other services. My direct debit has always gone out on the 9th of each month; always the correct amount; no problems. Now, they say, "there may be a slight change to the date that your direct debit is collected. Your future direct debits will be debited from your account on or soon after the 28th of each month. This change will be effective for any payments claimed from 29th May onwards." Well, as far as I'm concerned, they've already taken my payment for May, on the 9th, so are they going to try and move forward next month's payment to the 28th May? (as I read it, the payment that would have been due on 9th June falls into the category '29th May onwards') Apart from feeling cheated over being charged twice in one month, they would be moving my payments even further "in advance" (I've worked out that I already pay for my service more than 1 month in advance currently) and their unilateral decision to change the debit date does not suit me at all since it moves the payment date from after payday (i.e. bank account full) to before payday (i.e. bank account empty) I know someone is going to say "just ring them and they'll sort it out" but I don't have that much faith in their ability to sort things out, and I'll be damned if I'm going to pay them even local rate call charges to fix something that wasn't broken before they messed around with it. p.s. One silver lining was that when I saw the letter on the doormat, I was fully expecting it to be a new set of T&Cs justifying the implementation of Phorm-Webwise customer surveillance. When it turned-out not to be, it lessened they impact of the DD change slightly!