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snazzy · 09-05-2008, 21:12

It's broken in as much as at peak times, for example about 20 mins after 10 million kids get home from school, my BB speed drops to such a slow speed that most nights there's little use going on the net or down loading.

Virgin admitted it's a utilisation issue, but it took about a year for them to admit it. Also I have jumped through hoops with their inane tech support to get it sorted but it's still not fixed. They give me date after date for it to be done, but it's never sorted and they just give me a new date.

I never call tech support anymore 'cos there is nothing they can say that will get it fixed. They know exactly what it is. They either can't be bothered or are incapable to doing it. Going back to BT is too expansive and I really don't want to. I have all my services with Virgin.

One day I'll get up and totally see my backside with it. That's the day I just say. " Virgin, you are taking the proverbial. Come and get this crap outta my house."

09-05-2008, 21:12	#13
snazzy cf.addict Join Date: Oct 2007 Location: Manchester Age: 46 Services: BB/TV/Phone Posts: 156	Re: Explain STM to me please. It's broken in as much as at peak times, for example about 20 mins after 10 million kids get home from school, my BB speed drops to such a slow speed that most nights there's little use going on the net or down loading. Virgin admitted it's a utilisation issue, but it took about a year for them to admit it. Also I have jumped through hoops with their inane tech support to get it sorted but it's still not fixed. They give me date after date for it to be done, but it's never sorted and they just give me a new date. I never call tech support anymore 'cos there is nothing they can say that will get it fixed. They know exactly what it is. They either can't be bothered or are incapable to doing it. Going back to BT is too expansive and I really don't want to. I have all my services with Virgin. One day I'll get up and totally see my backside with it. That's the day I just say. " Virgin, you are taking the proverbial. Come and get this crap outta my house."