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Juk · 09-05-2008, 12:34

Okay update for all those curious!

We were told the problem was a network crossing error on VM's end, haven't really been told much more than that.
We also had our phoneline totally disconnected anyway just incase this happens again, not worth the stress lol!

To be fair once the matter was brought up to Management it was dealt with pretty fast, it just seemed to be a long and annoying path proving our innocence (having to tell the same story to random call centre personnel countless times - until we got our contact anyway!).

Our VM bills from since this trouble started were erased and we received a cheque too as a goodwill gesture.

Thanks again for your help with this; it really did give it a good kick it up the arse and get things moving!

09-05-2008, 12:34	#27
Juk In need of help! Join Date: Mar 2008 Posts: 10	Re: People making calls from our line... Okay update for all those curious! We were told the problem was a network crossing error on VM's end, haven't really been told much more than that. We also had our phoneline totally disconnected anyway just incase this happens again, not worth the stress lol! To be fair once the matter was brought up to Management it was dealt with pretty fast, it just seemed to be a long and annoying path proving our innocence (having to tell the same story to random call centre personnel countless times - until we got our contact anyway!). Our VM bills from since this trouble started were erased and we received a cheque too as a goodwill gesture. Thanks again for your help with this; it really did give it a good kick it up the arse and get things moving!