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Old 09-05-2008, 06:36   #6
whydoIneedatech
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Join Date: Mar 2008
Location: Knowsley
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Re: Ntl:250 no connection, sync light flashes

Quote:
Originally Posted by octave View Post
I guess the longer cable (got it from ebay by a webboard member's recommendation) might have played a part but not completely as it has happened before. We would need the extension as it was formerly in a housemate's room which would make it very inconvenient for others to manual reboot when necessary.

We got broadband+TV package and the TV does work fine - does this mean the problem should be hardware problem "in the house", rather than "the underground cable"?

For broadband part, I checked by connecting the modem to the wall box (Green Cabinet?) via that short cable and the 'flashing sync light' still occurs.

I got this down/upstream info through my wireless router:





(The downstream numbers, e.g. SNR, vary a lot from 0 to some 50 dB)



If I need to call them, what information of the housemate would I be asked? Also, how much does it cost to call the 0906 number from mobile? It does sound like a-pound-per-minute number to me!

If your SNR is below 30db then you will not get a connection, and if it varies over such a wide range then the is a fault with your connection which will require a Engineer visit before which you will have to connect up the original cable.
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