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Old 09-05-2008, 01:38   #5
octave
cf.member
 
Join Date: May 2008
Posts: 4
octave is an unknown quantity at this point
Re: Ntl:250 no connection, sync light flashes

I guess the longer cable (got it from ebay by a webboard member's recommendation) might have played a part but not completely as it has happened before. We would need the extension as it was formerly in a housemate's room which would make it very inconvenient for others to manual reboot when necessary.

We got broadband+TV package and the TV does work fine - does this mean the problem should be hardware problem "in the house", rather than "the underground cable"?

For broadband part, I checked by connecting the modem to the wall box (Green Cabinet?) via that short cable and the 'flashing sync light' still occurs.

I got this down/upstream info through my wireless router:

Quote:
Cable Modem Information
Cable Modem : DOCSIS 1.0/1.1/2.0 Compliant
Boot Code Version : 3.1.6d
Software Version : 2.94.1014
Hardware Version : 1.19
Quote:
Cable Modem Downstream
Downstream Lock : Not Locked
Downstream Channel Id : 0
Downstream Frequency : 650000000 Hz
Downstream Modulation : unknown
Downstream Symbol Rate : Unknown
Downstream Interleave Depth : Other
Downstream Receive Power Level : -24.5 dBmV
Downstream SNR : 0.0 dB
(The downstream numbers, e.g. SNR, vary a lot from 0 to some 50 dB)

Quote:
Cable Modem Upstream
Upstream Lock : Not Locked
Upstream Channel ID : 0
Upstream Frequency : 0 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 0 Ksym/sec
Upstream transmit Power Level : 8.3 dBmV
Upstream Mini-Slot Size : 0
If I need to call them, what information of the housemate would I be asked? Also, how much does it cost to call the 0906 number from mobile? It does sound like a-pound-per-minute number to me!
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