Quote:
Originally Posted by DocDutch
do you know what modem it is? if its a NTL 100/120 (silver modem) then that could be the problem.
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ow  btw  you should normally be in safe hands here. |
Not seen it but it isn't the silver modem, it's black.
---------- Post added at 20:12 ---------- Previous post was at 20:11 ----------
Quote:
Originally Posted by moaningmags
Not 100% sure as I'm not ex-ntl trained but
Downstream Receive Power Level : -10.0 dBmV
Downstream SNR : 29.5 dB
Power level looks too low and SNR looks low too.
Can you post the upstream as you posted downstream levels twice.
Low SNR will cause packet loss and intermittent connection.
If the levels above are below the ex-ntl limits you'll need to call tech support for an engineer visit or book it through the newsgroups.
Either way I'd suggest doing the tests again with the router removed. It rules out the router and stops a clueless agent agent blaming the router and will get a resolution quicker.
Hopefully an ex-ntl tech will be able to confirm the levels.
HTH
Mags
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Apologies for the duplicate down/s, trying to get the up/s now but it's very difficult as I get discon/d every few seconds. Be back with an OP update as soon as possible.
---------- Post added at 20:13 ---------- Previous post was at 20:12 ----------
Thank you all ever so much for the Welcomes and quick early responses.