Quote:
Originally Posted by octave
I am experiencing a problem with Virgin Media. We are living in a rented house in Oxford (Cowley Road) and VM (I believe this is the cable service) is registered in the name of a housemate who is currently away for a month.
The VM connection has been intermittent for the past few months with frequent disconnection, sometimes as many as 4-5 times a day. Sometimes this will auto reconnect after 2-3 seconds but most other times it will need manual reboot of modem and wireless router.
We recently moved both modem and wireless router to an open area where people in the house can do manual reboot easily. This involved getting a longer cable (10metres) to link from the NTL box. We are not sure if this is coincident, but we experienced the rather more frequent problem of disconnection. Also, at this time, sometimes it would not just be working at all for a day, not even after manual reboot. The latest incident is still ongoing.
When we got this problem, the 'sync' light would just flash fast and no other light is showing except the steady 'enet' one when we connect modem to the router. The 'ready' light is not there either, not even flashing.
Could anyone suggest what we should go about this problem? We suspected it could be the replacement cable but then we could not explain why the length would have been the issue. Any possible solution appreciated.
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When originally installed the Tech would have calibrated the signal from the Green Cabinet to the Modem on the original cable, extending the cable will affect that calibration and will probably cause more frequent disconnections.
Better to connect back up to the original cable and use a long ethernet cable ( CAT5 patch cable ) to the router instead.
You are probably suffering from poor power levels and require a Tech visit but will need to wait till your housemate comes back unless you know the account number, then you could ring up Tech Support as a Third Party on 0906 212 1111