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foreverwar · 08-05-2008, 13:37

As harmitage says, it is lost customers as a percentage of the base - if you have a quarterly churn of 1.2%, that means you are losing 12,000 in every million customers in that quarter.

08-05-2008, 13:37	#4
foreverwar umuntu ngumuntu ngabantu Join Date: Jun 2006 Location: Leeds Services: Ex-NTL Bromley, TV XL, V+, STB, Broadband L (constant 9mb), SACM, Phone XL Posts: 8,448	Re: VM announce Q1 2008 results As harmitage says, it is lost customers as a percentage of the base - if you have a quarterly churn of 1.2%, that means you are losing 12,000 in every million customers in that quarter. __________________ Passion is inversely proportional to the amount of real information available (Benford's law of controversy)