I am so annoyed. I got a half price V+ box offer last month and just got my first bill to discover that I am being charged £5 to rent my V+ box (as expected) then an extra £15 to rent my original cable box which was previously free. When I rang to ask about V+, I was assured I would only see a £5 a month increase on my bill and now...
I rang customer services and the lady kindly reduced the original box rental to £9.50 (big deal). I tried to extract from her as to why something that was free before was suddenly chargeable when I had just paid £75 to have a V+ box installed and am now paying them an extra £5 to rent it (hence they are the ones laughing all the way to the bank). She said that was just the way it is. However, on the website it clearly states that you get your first box free with your tv service.
I have also been charged £30 for advance rental, yet I paid advance rental on my previous bill for my current service (minus V+ obviously) which covered most of that period. I see no discount applied to my bill to account for that.
I have now emailed a complaint as I am not happy. It has boosted my bill by £14 a month and I only wanted to pay an extra £5.
Am I in the right or have I got terribly confused somewhere?
Joanne