Quote:
Originally Posted by akira
DO you actually think that a letter would get anywhere near the CEO. It won't even get to PA. It will be redirected to the CEOs Office in Manachester. Which is basically the standard complaints department but just delt with by more experanced staff.
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Yes, mate. That's why I posted that address here.
You see I'd found this post on one of the VM newsgroups a few weeks ago:
The only time anyone ever answered a complaint of mine was when I wrote
to this address
Chief Executive Officer
Virgin Media Investment Holdings Ltd.
NTL House
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP
They responded very quickly and problem was resolved. I wrote loads of
other letters, to addresses I had been given and not once did I get a
response. I called and even used the online e-mail, nothing.
But hey, thanks for your constructive criticism and positive assistance.