I think he meant.
"I really do not like the happy 'We are one of you' type letters that....."
I'm still not sure what is meant by draconian though?
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first I get a letter telling me thy have been under charging me and are going ot take the money I didnt even know that I owed
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It is not saying that anyone owes them money, it is just saying that and under/overcharging has been corrected for the future. Virgin is a business, if they identify what that are charging you is wrong, what are they supposed to do about it?
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and then I get the letter about paperless bills and charges increase
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As for the price changes, they didn't have to offer the option of e-billing/e-bill discount, but they did. For a large percentage of Virgin's customer this means there will BE not price increase.