Quote:
Originally Posted by howesy
Like many people I negoiated a deal with VM last year for a complete TV, Internet and Phone package. This was a lifetime deal (as said by two VM retention operators).
After 12 months I've found out that my 'deal' was infact a 12 month offer and all discounts are finished and won't be reinstated.
I've called quite a few times and they aren't budging. I've no real choice but to go back to sky since the price is roughly the same but their offering is vastly superior.
Its a same VM are happy to loose customers so easily.
|
Howesy, when you negotiated the deal were you told it was for 12 months?
Reason I ask, if it was a 12 month deal that would have meant you entering into a new contract with vm.
See I have a current issue with vm which is being investigated by cisas.
Not so long ago I had a phone call from vm telling me that if I had been offered a 12 month deal as I claim, then that would have meant a new 12 month minimum contract.
Seems vm are telling customers on an adhoc basis what suits them.
I'd suggest complaining and if that gets you nowhere contact cisas.