Quote:
Originally Posted by m419
Also UK based calls are often routed over networks such C&W and these extra charges would no longer happen as everything would be treated as in-house.
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Sorry mate but it doesn't work that way, those networks still have to be maintained, monitored and fixed, and to be honest the savings that are made by a rationalisation of the workforce (a posh way of saying that your making some poor bugger redundant) are negligible when you start to try to parcel it out against the millions of phone calls made every day.
Those sort of savings never get fed back directly to customers, they go into reducing operational expenditure which means that companies don't have to borrow as much money to run the services, that means less interest payments which in turn means higher dividends for the share holders.